Privacy Policy

1. About this policy

Mnemply is operated by Intertag Pty Ltd (ABN 64 090 761 363) in Queensland, Australia.

This Privacy Policy explains how Intertag Pty Ltd, trading as Mnemply, collects, holds, uses and discloses personal information when you:

• visit a Mnemply website;
• create a Mnemply or Foundation account;
• access a Mnemply course, lesson, game or activity;
• contact us;
• participate in a pilot, survey or feedback activity; or
• otherwise interact with Mnemply.

In this policy, “Mnemply”, “we”, “us” and “our” refer to Intertag Pty Ltd.

2. Who the service is for

Mnemply provides educational resources for families, including children approximately 5–12 years old.

A parent, guardian or other responsible adult should create and manage the account used to access the Foundation Program.

Children should not independently provide their full name, email address, home address, school, photographs, recordings or other personal information to Mnemply without the involvement and permission of a parent or guardian.

3. Personal information we may collect

Depending on how you use Mnemply, we may collect:

Account and contact information

• a parent or carer’s first name;
• email address;
• account login information;
• password-related account data managed by our course platform; and
• communications you send to us.

Mnemply does not state that it can see or retrieve a user’s password. Passwords are handled through the platform’s authentication system.

Course and activity information

We may collect information about:

• course enrolment;
• lessons opened or completed;
• progress through Foundation;
• quiz, game or activity interactions;
• dates and times of access; and
• feedback supplied by parents, carers or participating families.

Technical information

When you use the website or course platform, technical information may be collected automatically, such as:

• IP address;
• device type;
• browser type;
• operating system;
• referring page;
• pages viewed;
• approximate location derived from technical data;
• cookie identifiers; and
• diagnostic, security and performance information.

Information about children

Mnemply does not require a child to create the public Foundation signup using the child’s own email address.

A parent or carer may voluntarily tell us limited information about a child, such as:

• age or age range;
• learning experience;
• feedback about activities;
• areas of difficulty;
• usability observations; or
• comments about engagement.

Parents and carers should avoid sending information that is unnecessary, highly sensitive or capable of directly identifying a child.

We do not intentionally request a child’s precise location, school address, government identifiers or unrelated sensitive information.

4. How we collect information

We may collect information:

• directly from you when you complete a form, create an account or contact us;
• through your use of the website, lessons, games and course platform;
• from a parent or guardian participating in research, testing or feedback;
• through cookies and similar technologies;
• from service providers that help operate Mnemply; and
• where authorised or required by law.

5. Why we collect and use information

We may use personal information to:

• create and administer accounts;
• provide access to the Foundation Program and other Mnemply resources;
• send account, password, course-access and service messages;
• provide customer support;
• record course progress;
• operate, maintain and secure the website and learning platform;
• understand whether instructions, lessons and activities are clear and usable;
• improve accessibility, pacing, engagement and device compatibility;
• respond to questions and feedback;
• detect misuse, technical problems or security risks;
• comply with legal obligations; and
• send marketing communications where we have appropriate consent.

We will not treat access to a free educational course as automatic consent to receive unrelated marketing.

6. Emails and marketing

We may send service-related messages that are necessary to:

• confirm an account;
• provide course access;
• assist with passwords;
• provide important service information; or
• respond to a request.

Where you have consented to receive news, educational updates or promotional communications, we may also send marketing emails.

Marketing emails will include an unsubscribe option. You may unsubscribe at any time, although we may still send essential account or service messages.

7. Cookies and analytics

Mnemply does not currently use dedicated analytics, advertising pixels or non-essential tracking cookies on this website.

Essential cookies and similar technologies may be used where necessary to:

• keep websites, course access and accounts functioning;
• remember preferences;
• maintain security;
• identify technical problems;
• deliver the Foundation Program through our service providers; and
• support account authentication and password functions.

Users can usually control cookies through their browser settings. Blocking certain cookies may affect parts of the website or course platform.

If we introduce analytics, advertising pixels or other non-essential tracking technologies, we will update this policy and provide appropriate notice and consent controls before those technologies are activated.

8. When we disclose information

We may disclose personal information to trusted service providers that help us operate Mnemply, including providers of:

• course hosting and account management;
• website hosting;
• email delivery;
• data storage;
• technical support;
• analytics;
• security;
• payment processing, if paid services are introduced; and
• professional advice.

These providers may use information only as permitted by their agreements with us and applicable law.

We may also disclose information:

• with the individual’s consent;
• to protect the safety, rights or security of users, Mnemply or others;
• in connection with a business restructuring or transfer, subject to applicable law; or
• where authorised or required by law.

Mnemply does not sell children’s personal information.

Mnemply does not sell a parent’s personal information to unrelated organisations for their independent marketing.

9. Systeme.io and other providers

The Mnemply Foundation Program currently uses Systeme.io to help manage:

• signup forms;
• contacts;
• course enrolment;
• account access;
• password setup;
• course delivery; and
• related emails.

Information entered into Foundation forms or generated through use of the course may therefore be processed by Systeme.io on our behalf.

Systeme.io is operated by ITACWT Limited in Ireland. You can read the Systeme.io Privacy Policy for further information.

Other service providers may be added or changed as Mnemply develops.

10. Overseas storage and processing

Mnemply uses technology and service providers that may store or process information outside Australia.

The Foundation Program is delivered through Systeme.io, operated by ITACWT Limited in Ireland. Systeme.io states that its data is hosted through Amazon Web Services in Ireland and remains within the European Union.

Our public website is hosted using GitHub Pages. GitHub may process limited technical information, including visitor IP addresses, through its international infrastructure for hosting and security purposes.

Our website currently uses Google Fonts. When a font is requested, Google may receive limited technical information such as the visitor’s IP address, requested URL and browser information. Google states that Google Fonts does not set cookies or use information collected through font requests for targeted advertising.

The countries involved may change according to a provider’s infrastructure and subcontractors. We will update this policy when our material providers or processing arrangements change.

11. Data security

We take reasonable steps to protect personal information from:

• misuse;
• interference;
• loss;
• unauthorised access;
• modification; and
• disclosure.

These steps may include access controls, password protection, reputable service providers, software updates, backups and limited internal access.

No website, email system or internet transmission can be guaranteed to be completely secure.

Parents and carers are responsible for keeping their account credentials confidential and should not share their password with others.

12. Retention and deletion

We retain personal information only for as long as it is reasonably needed for:

• the purpose for which it was collected;
• account and course administration;
• support and recordkeeping;
• security and dispute management; and
• legal or regulatory obligations.

When information is no longer required, we will take reasonable steps to delete it or de-identify it, subject to legal, backup and technical requirements.

You may contact us to request closure of an account or deletion of personal information.

Some information may need to be retained where required by law or where reasonably necessary to establish, exercise or defend legal claims.

13. Access and correction

You may ask us to:

• confirm whether we hold personal information about you;
• provide access to that information; or
• correct information that is inaccurate, incomplete or out of date.

Contact: info@mnemply.com

We may need to verify your identity before acting on a request.

In some circumstances, applicable law may allow or require us to refuse access. If that occurs, we will explain the reason where legally permitted.

14. Privacy requests concerning children

A parent or guardian may contact us about personal information relating to a child in their care.

We may ask for information reasonably necessary to verify:

• the identity of the requesting adult;
• their authority in relation to the child; and
• the information or account concerned.

We will approach children’s information with particular care and seek to act in the child’s best interests.

15. Privacy complaints

If you believe Mnemply has mishandled personal information, please contact us:

info@mnemply.com

Please explain:

• what happened;
• the information involved;
• the outcome you are seeking; and
• any relevant dates or documents.

We will acknowledge the complaint and aim to investigate and respond within a reasonable period.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.

16. Third-party links

Mnemply may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third parties. Users should review the privacy information supplied by those services.

17. Changes to this policy

We may update this Privacy Policy as Mnemply develops, our providers change or legal requirements change.

The current version will be published on this page with the date of the latest update.

Where a change is significant, we may also provide notice through the website, course platform or email.

18. Contact us

For privacy questions, requests or complaints, contact: